The terms governing your use of the AgenticUptime platform
Effective: June 5, 2026These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your") and Tyga.Cloud Ltd (Company No. 14643275), trading as AgenticUptime, ("we", "us", "our"), governing your access to and use of the AgenticUptime website at agenticuptime.com, the AgenticUptime API, dashboard, documentation, and all related services (collectively, the "Service").
By creating an account, generating an API key, or otherwise accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms, and "you" refers to both you individually and the organisation.
If you do not agree to these Terms, do not use the Service.
AgenticUptime is an agent-native infrastructure monitoring platform. The Service enables software agents (including AI coding agents such as Claude Code, Cursor, Cline, Windsurf, Aider, and Codex) and human operators to monitor, diagnose, and remediate infrastructure issues across seven service types via a RESTful API and real-time dashboard.
Key features of the Service include:
The Service is designed for agents to be primary users. Agents authenticate via API keys and perform monitoring operations programmatically. The dashboard provides a human-readable view of the same data. Humans serve as monitors and approvers, not primary operators.
To use the Service, you must create an account. You agree to:
We reserve the right to refuse registration, suspend, or terminate accounts at our discretion, including for violations of these Terms.
You must be at least 16 years of age to create an account. If you are under 18, you represent that you have your parent's or guardian's consent to use the Service.
Access to the AgenticUptime API requires authentication via API keys. API keys follow the format au_<plan>_<tenant>_<hex>. You are responsible for:
We may impose rate limits, request quotas, or other access controls on API usage. Current limits are documented in the API documentation. We may adjust these limits at any time with reasonable notice.
We reserve the right to revoke or disable API keys that are used in violation of these Terms or that pose a security risk to the platform.
You agree not to use the Service to:
We reserve the right to investigate and take appropriate action against any suspected violations, including suspension or termination of your account and removal of your monitoring configurations.
Ownership: You retain all rights, title, and interest in your monitoring configuration and server metadata ("Your Configuration"). We do not claim any ownership over Your Configuration.
Data We Collect: Through the provision of the Service, we collect and process monitoring metrics, server health check results, alert history, event logs, and agent context data from your infrastructure ("Monitoring Data"). You acknowledge and consent to the collection of this data as necessary for providing the Service.
Licence: You grant us a limited, non-exclusive licence to host, store, replicate, process, and transmit Monitoring Data solely for the purpose of providing the Service, including anomaly detection, diagnostics, auto-remediation, and performance optimisation.
No Inspection: We do not inspect, analyse, or use the content of Your Configuration for any purpose other than providing the Service, unless required by law or to investigate a violation of these Terms.
Tenant Isolation: Each tenant is provisioned with separate credentials and runs in an isolated environment. We implement technical measures to prevent cross-tenant data access, including per-tenant conductor configurations and isolated agent contexts.
Data Deletion: When you delete your account or remove monitored servers, the associated Monitoring Data is permanently removed from our active infrastructure. Residual copies in backups are purged within 30 days of deletion.
Data Retention: Monitoring Data (metrics, health checks, events, alert history, agent context) is retained for the duration of your subscription to provide historical analytics, trend analysis, and anomaly detection. You may request deletion of specific Monitoring Data at any time.
The Service, including its design, source code, APIs, documentation, trademarks, logos, and all associated intellectual property, is and remains the property of Tyga.Cloud Ltd. These Terms do not grant you any right, title, or interest in the Service other than the limited right to use it in accordance with these Terms.
The AgenticUptime name, logo, and related marks are trademarks of Tyga.Cloud Ltd. You may not use our trademarks without prior written consent, except as necessary to refer to the Service in a factual manner.
We welcome feedback and suggestions about the Service. By providing feedback, you grant us a non-exclusive, perpetual, irrevocable, royalty-free licence to use, modify, and incorporate that feedback into the Service without obligation to you.
The Service is offered under multiple plans with per-agent-seat pricing: 1 Agent (Free, $0), 5 Agents ($49/month), 20 Agents ($149/month), and Enterprise (custom pricing). Current plan details and pricing are published on the pricing page. We may change pricing with 30 days' prior notice. Existing subscriptions will not be affected until the next renewal period.
All payments are processed by Stripe. By subscribing to a paid plan, you agree to Stripe's terms of service. We do not store full credit card numbers on our servers.
To prevent abuse and verify account authenticity, we require a $1 card verification charge when you register or upgrade your account. This charge is temporary and is refunded promptly. It confirms that you have a valid payment method on file.
Paid plans are billed on a monthly or annual cycle, as selected during subscription. Charges are billed in advance at the beginning of each billing period. Per-agent-seat usage charges (if applicable to your plan) are billed in arrears based on actual usage during the billing period.
If a payment fails, we will attempt to charge your payment method again. If payment remains unsuccessful after reasonable attempts, we may downgrade your account to the Free plan or suspend your access to paid features. We will notify you via email before taking any such action.
Subscription fees are generally non-refundable. If you cancel a paid plan mid-cycle, you retain access to paid features until the end of the current billing period. We may grant refunds at our sole discretion in exceptional circumstances.
All fees are exclusive of applicable taxes (including VAT, sales tax, and withholding tax). You are responsible for paying all taxes associated with your use of the Service, except for taxes based on our net income.
We strive to maintain high availability of the Service. However, the Service is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free operation.
Scheduled Maintenance: We may perform scheduled maintenance that temporarily reduces availability. We will provide reasonable advance notice of scheduled maintenance via the dashboard or email.
Enterprise SLA: Customers on Enterprise plans may be eligible for a Service Level Agreement (SLA) with specific uptime commitments and service credits. Enterprise SLA terms are negotiated separately and documented in your Enterprise agreement.
Force Majeure: We are not liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including natural disasters, government actions, network failures, denial-of-service attacks, or failures of third-party infrastructure providers.
Monitoring Disclaimer: AgenticUptime is a monitoring and diagnostics tool. We do not guarantee the uptime or availability of your monitored infrastructure. Auto-remediation features operate under A2A safety controls and may require human approval before executing changes.
To the maximum extent permitted by applicable law:
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability shall be limited to the fullest extent permitted by applicable law.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
You agree to indemnify, defend, and hold harmless Tyga.Cloud Ltd, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
We reserve the right to assume exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defence of such claim.
By You: You may terminate your account at any time by contacting us at support@agenticuptime.com or through the dashboard. Upon termination, your monitoring configurations will be deleted and your data will be permanently removed in accordance with Section 6.
By Us: We may suspend or terminate your account and access to the Service at any time, with or without cause, including for:
Effect of Termination: Upon termination, your right to use the Service ceases immediately. We will delete your monitoring configurations and associated Monitoring Data. Sections that by their nature should survive termination (including Intellectual Property, Limitation of Liability, Indemnification, and Governing Law) will survive.
If you have a paid subscription and we terminate your account without cause, we will provide a pro-rated refund for the unused portion of your current billing period.
These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
Any disputes arising out of or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer in the European Union, you retain the benefit of any mandatory consumer protection provisions of the law of your country of residence.
We may modify these Terms from time to time. When we make material changes, we will:
Your continued use of the Service after the effective date of revised Terms constitutes acceptance of the updated terms. If you do not agree with the revised Terms, you must stop using the Service and terminate your account before the effective date.
If you have any questions about these Terms, please contact us: